Document360

Document360 is an AI knowledge base platform positioned for enterprises and internal teams. The page describes AI search that cites sources, an AI chatbot that turns docs, tickets, files, and FAQs into answers, an AI writing agent that generates documentation from videos and files, and an MCP Server for connecting the knowledge base to LLMs such as ChatGPT, Claude, and Copilot. It also lists editor, reader, and analytics tools, workflow and security features such as SSO, SCIM, role-based access, and audit logs, and integrations with tools like Slack, Intercom, Zendesk, Salesforce, and GitHub. The page reports SOC 2 and ISO 27001:2022 certifications, a 4.7/5 G2 rating, and customers including Panaya, SafeBreach, and Fastmag.

Key features

• AI Search with conversational answers grounded in articles and citing every source
• AI Chatbot that turns docs, tickets, files, and FAQs into instant answers
• AI Writing Agent that generates documentation from videos and files inside the editor
• MCP Server to connect the knowledge base to ChatGPT, Claude, and Copilot
• Article Summarizer and Text to Audio Converter for readers
• Glossary Generator and Duplicate Content Detection for writers
• Video to Docs Converter
• Interactive Decision Tree
• Support Ticket Deflector
• Pro Analytics and Dashboard
• Custom Workflow Builder
• SSO and SCIM
• Role-based Access and Audit Logs
• Import from PDF and Word, Export to PDF
• Collaborative editing
• Mermaid Diagrams
• Integrations with Slack, Intercom, Zendesk, Salesforce, GitHub, and 60+ out-of-the-box connectors
• API
• SEO customization and custom domain
• Localization
• Scheduled Publishing

Best suited for

• Enterprises building software documentation
• Teams creating SOPs and user manuals
• Customer support teams deflecting tickets with self-service content
• Technical writers using AI-assisted authoring
• Product and engineering teams publishing API documentation
• Internal knowledge bases and external customer-facing knowledge bases

Pricing

Not stated on the website