Gleap

Gleap is positioned as a help desk built for software companies. Kai Support answers routine customer questions, Kai Resolve investigates harder tickets and prepares coding tasks for confirmed bugs, Kai Code writes code changes and opens pull requests for engineer review, and Kai PM recommends priorities for feature requests based on customer demand. Teams review, merge and release fixes themselves; Kai Code does not merge or deploy without review. Customer follow-ups can be sent automatically after a teammate confirms a fix is live. The page also lists a shared inbox, live chat, in-app bug reporting, session replay, customer feedback, knowledge base, public roadmap, release notes, surveys, and integrations with tools such as Jira, Linear, GitHub, Slack, HubSpot, Salesforce, Notion and Zapier. It states SOC 2 Type II audit, GDPR compliance, and EU or US data residency choice at signup. A 7-day free trial is offered.

Key features

• Kai Support answers customer questions
• Kai Resolve investigates hard tickets and prepares coding tasks
• Kai Code writes code changes and opens pull requests for review
• Kai PM recommends priorities for feature requests
• Shared inbox
• Live chat
• In-app bug reporting
• Session replay
• Customer feedback collection
• Knowledge base
• Public roadmap
• Release notes
• Surveys
• Automatic customer follow-ups after fixes
• Integrations with Jira, Linear, GitHub, Slack, HubSpot, Salesforce, Notion and Zapier
• MCP server connectivity for data sources
• SOC 2 Type II audited
• GDPR compliant with EU or US data residency choice
• Ticket and contact import from Intercom, Zendesk and Freshdesk

Best suited for

• Software teams running customer support
• Product and engineering teams that want support issues turned into fixes
• Teams wanting AI-assisted first-level support
• Teams migrating from Intercom, Zendesk or Freshdesk

Pricing

Starter at $29/mo billed yearly ($35 monthly); Team at $149/mo billed yearly ($179 monthly); Pro at $299/mo billed yearly ($359 monthly); Enterprise starts at $999/mo billed yearly. Kai Support costs $0.29 per resolution. 7-day free trial on every plan.