Herodesk

Herodesk is a customer support platform for webshops, B2B companies and SaaS companies. It combines a shared inbox across multiple channels with AI agents that can answer routine questions and take supported actions, such as updating an address, holding an order or issuing a refund when connected to supported integrations. Conversations can be handed over to a human team member with their history attached. Teams can choose AI drafts for review, AI that resolves on its own, or a combination. The page states AI translation covers 29 languages with the original kept beside each translation, more than 30 integrations, free VIP onboarding on every plan, and that the company is built in Denmark, hosted in the EU and 100% GDPR compliant. A 14-day Pro trial is offered without a credit card.

Key features

• Shared inbox combining email, live chat, WhatsApp, Instagram, Facebook Messenger and phone conversations
• AI agents that resolve routine questions, including after hours
• AI drafts for team review before sending
• Handover to human team members with conversation history and internal notes
• Two-way AI translation supporting 29 languages, with the original kept beside the translation
• Integrations with webshops, CRM, billing and shipping tools (more than 30 listed)
• Ability to act on connected customer data, such as updating an address, holding an order or issuing a refund with supported integrations
• Configurable AI mode per conversation category
• Free VIP onboarding with a product specialist included on every plan
• Data hosted in the EU; AI runs on company-owned infrastructure in Denmark

Best suited for

• E-commerce and webshops handling order lookups, returns and shipping questions
• B2B companies managing key accounts, quotes and long-running conversations
• SaaS companies handling onboarding, technical questions and help center answers
• Multilingual support teams serving international customers
• Teams wanting AI to handle routine questions while staff handle exceptions

Pricing

Human first starts from $28/user/month billed annually. Combined (recommended) is $28/user/month billed annually plus an AI plan that starts free. AI first is free for 25 AI resolutions a month, then pay for resolutions. A 14-day Pro trial is available with no credit card required, and a free plan exists for one user, one inbox and two channels.