Richpanel

Richpanel positions itself as an AI support and helpdesk platform for ecommerce teams, including brands that have outgrown Gorgias or Zendesk. Its team and AI agents share one platform with the same customer details, rules, and tools. The page states that a dedicated implementation manager moves data, builds integrations, and writes support steps, with a goal of reaching 50% automation within 30 days of go-live. It describes AI running on frontier models for multi-step tickets, testing on past tickets before launch, copilot mode before switching to auto, and controls such as approval requirements and escalation to a person when instructions are missing. Multi-brand workspaces with separate AI voices and policies are described. The page reports customer results such as 63% of tickets resolved end to end by AI and a 4.39/5 AI CSAT at one customer, and it offers a 50% automation guarantee with a money-back provision. It states compliance with SOC 2 Type II, HIPAA, and GDPR standards and mentions encryption and access controls.

Key features

• Shared helpdesk inbox for email, chat, SMS, WhatsApp, Instagram, Facebook, TikTok, and phone
• AI agents that answer on every supported channel, including phone calls
• Dedicated implementation manager for data migration, integrations, and support step setup
• Custom tool integrations and connections to Aircall, Dialpad, or JustCall
• Multi-brand workspace with separate AI voice, policies, and reports per brand
• Testing AI on past tickets and policies before launch
• Copilot mode with approval before switching to automatic handling
• Configurable tool access and approval requirements for AI actions
• Escalation to a human when AI has no instructions
• Review of closed conversations to flag repeat problems
• Reporting features referenced during migration
• Encryption of data at rest and in transit and user access controls

Best suited for

• Ecommerce brands with support teams ranging from a few agents to 100+
• Subscription brands seeking cancellation and retention insights
• Teams migrating from Gorgias, Zendesk, or Kustomer
• Multi-brand ecommerce operators using one support inbox

Pricing

Not stated on the website