SaleWisely

SaleWisely is positioned as an omnichannel customer communication platform for global businesses. Its core offering is a shared inbox that brings conversations from many messaging and social channels into one workspace, with two-way real-time translation across 70+ languages so customers write in their language and teams read in theirs. The platform includes an LLM-powered AI agent that recognizes intent, takes automated actions, and hands off to humans, plus automation rules, segmented broadcasts, customer profiles, visual analytics, and a ticketing and knowledge-base support hub. The website states the platform is free, with unlimited seats and channels; only optional AI credits are paid. Stated use cases include cross-border e-commerce, SaaS support, retail, and education and training. The page also describes WhatsApp Business API hosting, an on-site AI shopping guide, and desktop apps for Windows and Mac.

Key features

• Omnichannel shared inbox for WhatsApp, LINE, Telegram, Instagram, Messenger, email and 30+ more channels
• Two-way real-time translation across 70+ languages
• LLM-powered AI agent with intent recognition, automated actions, and human handoff
• Automation rules and auto-replies
• Segmented multi-channel broadcasts and template marketing with conversion tracking
• Customer profiles, behavior trails, and order linkage (CRM)
• Visual data analytics and reports across support, sales, channels, and customers
• Team collaboration with shared inbox, internal notes, performance tracking, and scheduling
• Auto-routing of chats to agents by rules
• Ticketing, knowledge base, and AI Q&A support hub
• Channel-specific links and dynamic QR codes for source tracking
• Aggregation of Facebook, Instagram, and TikTok comments and DMs
• On-site AI shopping guide for DTC websites
• Email management with multi-mailbox support and AI drafting
• Role-based permissions and customer-data protection
• WhatsApp Business API hosting
• Cloud-hosted accounts for personal-number channels
• Desktop apps for Windows and Mac
• AI sales assistant with product recommendations and follow-up reminders

Best suited for

• Cross-border e-commerce teams
• SaaS companies providing customer support
• Retail and stores with online and offline customer service
• Education and training providers handling enrollment inquiries
• Sales teams running WhatsApp and social media sales
• Businesses serving customers in multiple languages

Pricing

Free forever for the platform (unlimited seats, channels, and hosting). Optional paid AI credit plans are listed on the website: Basic plans from $5.00/mo, Pro plans from $76.00/mo, one-time booster packs from $3.00, and custom enterprise pricing. New accounts receive 10,000 free AI credits.