Snoooz

Snoooz is an AI email assistant for business and shared inboxes such as support and sales addresses. It reads incoming email, drafts and sends replies based on your own knowledge (FAQs, help center, documents, policies, and past replies), routes conversations to the right team, follows up, and escalates messages that need a person. It starts in review mode, where your team approves drafts before sending, and can be switched to autopilot per inbox and workflow. The page states it connects to Gmail, Outlook, Yahoo, Apple Mail, and IMAP/SMTP mailboxes, and to CRM, helpdesk, e-commerce, ERP, and calendar tools. It states compliance with SOC 2 Type 2, ISO 27001, HIPAA, GDPR, and CASA Tier 2, with an EU-hosted option and full activity logging. The page also reports over 5 million emails handled and is trusted by 3,000+ teams in 80+ countries, based on its own data.

Key features

• AI email assistant trained on your content and tuned to your voice
• Email auto-responder that sends replies tailored to each sender
• Email filtering that sorts, labels, and routes incoming emails
• Email automation for replies, escalations, workflows, and handoffs
• Review mode where drafts are approved before sending
• Per-inbox and per-workflow auto-send controls
• Integrations with Gmail, Outlook, Yahoo, Apple Mail, and IMAP/SMTP mailboxes
• Integrations with CRMs (Salesforce, HubSpot), helpdesks (Zendesk, Intercom), e-commerce (Shopify, WooCommerce, BigCommerce), ERPs (SAP, Dynamics, Odoo), and calendars
• Bring-your-own-key support with 300+ models, an MCP server, and webhooks
• Role-based access and full activity logging
• EU data residency option

Best suited for

• Customer support teams handling repetitive questions
• Sales teams responding to inbound leads
• Real estate teams handling property enquiries and viewing scheduling
• E-commerce teams answering order, shipping, and returns questions
• Accounting and finance teams handling invoice and payment queries
• Legal and financial services teams needing on-brand, reviewed replies
• Organizations managing shared inboxes such as support@ or sales@

Pricing

Not stated on the website