Demodesk

Demodesk records online, phone, and in-person customer conversations via Zoom, Teams, Google Meet, a desktop app for Mac and Windows, and iOS and Android apps. It transcribes calls in 98 languages, produces AI summaries, scores calls against a playbook for sales coaching, drafts e-mail follow-ups, and automatically logs notes, next steps, and deal fields into Salesforce, HubSpot, or Pipedrive. Other CRMs can be connected through its API. It also offers an AI chat to ask questions about deals and customer conversations, and custom AI agents. Privacy features described include two-step consent with notetaker announcements, configurable retention policies, role-based access, audit logging, EU data residency on Azure Frankfurt, a claim that data never trains AI models, and anonymization of names and personal data before transcripts reach an LLM. Pricing starts at EUR 25 per user per month on annual billing for the Capture plan, EUR 49 per user per month annual for Coaching & AI, with Enterprise custom and required at 30+ licenses; a 14-day free trial is offered.

Key features

• Records online meetings (Zoom, Teams, Google Meet), desktop calls, in-person meetings, and phone calls
• Transcription in 98 languages
• AI summaries and searchable call library
• AI sales coaching scoring calls against a playbook
• Automatic e-mail follow-up drafting
• CRM Concierge that updates CRM fields from conversations
• Native integrations with Salesforce, HubSpot, and Pipedrive; API for other CRMs
• Action item and deal progress tracking
• Ask-anything AI chat across calls, e-mail, calendar, and CRM data
• Custom AI agents (AI Crew) and MCP & API access
• Configurable retention policies, role-based access, and audit logging
• EU data residency, ISO 27001:2022 certification, GDPR compliance
• Anonymization of personal data before AI processing

Best suited for

• Sales teams and revenue leaders
• Sales managers coaching reps
• Sales reps reducing manual CRM and follow-up work
• Revenue operations teams
• Organizations in Europe, particularly DACH region, needing GDPR compliance

Pricing

Capture starts at EUR 25/user/month on annual billing (EUR 29 monthly); Coaching & AI is EUR 49/user/month annual (EUR 59 monthly); Enterprise is custom and required at 30+ licenses; viewer seats are free; 14-day free trial on Coaching & AI plan with no credit card needed.