FullReviews

FullReviews connects to a Google Business Profile, generates a reply to each new Google review in a chosen tone, and posts it on Google. Users set a star threshold so that low-rated reviews (at or below the threshold) are not posted automatically and instead trigger an email for the user to decide on a response. Reply tones include friendly, formal, concise, or a 'My style' option learned from past replies. Publishing can be delayed between 30 minutes and 6 hours and scheduled around Google opening hours. The page also describes analytics on monthly ratings, client insights that summarize praised topics and complaints, and local SEO metrics such as Google Maps and Search views, calls, and direction requests. It states that it does not guarantee Google Maps ranking or rating outcomes. Target users named on the page include brick-and-mortar shops, home-service businesses, and hospitality businesses.

Key features

• Automatic AI-written replies to new Google reviews
• Star threshold setting, with at-or-below-threshold reviews not posted automatically
• Reply tones: friendly, formal, concise, or my style learned from past replies
• Configurable publishing delay between 30 minutes and 6 hours
• Publishing scheduled around Google opening hours
• Batch replies to past unanswered reviews
• Custom trigger rules and tone/phrases to avoid
• Rating evolution analytics by month
• Client insights summarizing customer praise and complaints
• Local SEO metrics for Google Maps and Search views, calls, direction requests, and website clicks
• Human review for sensitive reviews such as legal threats, health or safety topics, or aggressive language
• Support for multiple Google Business Profile locations

Best suited for

• Restaurants and cafes
• Hotels and hospitality businesses
• Retail stores and local shops
• Home-service businesses such as plumbers and locksmiths
• Businesses with multiple locations

Pricing

US$16 per active business location per month, or US$9.99 per active business location per month billed annually (US$119.88/year), with a 30-day free trial and no credit card required