Gorgias

Gorgias is presented as a Conversational AI platform for ecommerce brands, designed to automate customer support and drive sales. Its offering includes an AI Agent that handles pre-sale and post-sale conversations, a Helpdesk providing one inbox for all customer conversations across email, chat, SMS, WhatsApp, Instagram, and Facebook, and Voice and SMS support channels. The page states the platform connects to Shopify natively, allowing agents to view orders, customers, and products within tickets, and to take in-conversation actions such as canceling, discounting, or upselling. It also lists over 300 integrations, including Recharge, Klaviyo, and Yotpo, plus revenue attribution reporting, team ticket routing, and AI coaching for agents. The page includes customer claims such as an automation rate of 56% in under two months and 17,000+ ecommerce brands, which are vendor-reported and not independently verified here.

Key features

• AI Agent trained on brand tone, policies, and SOPs with built-in guardrails
• Pre-sale to post-sale AI Agent that engages shoppers and recommends products
• Automated resolution of routine inquiries with escalation and context-rich hand-offs to human agents
• One omnichannel inbox covering email, chat, SMS, WhatsApp, Instagram, and Facebook
• In-conversation actions to cancel, discount, or upsell
• Native Shopify integration to view orders, customers, and products within tickets
• 300+ integrations including Recharge, Klaviyo, and Yotpo
• Team collaboration with routing, assignment, and ticket management
• Revenue attribution reporting
• AI coaching with real-time tips for human agents
• Voice support by phone from the helpdesk
• SMS support for inbound text messages

Best suited for

• Ecommerce brands seeking to automate customer support
• Shopify merchants wanting native store data within support conversations
• Support teams managing multiple channels in one inbox
• Brands aiming to drive sales through conversational engagement

Pricing

Not stated on the website