Gorgias

Gorgias is presented as a conversational AI platform for ecommerce brands. Its product lineup includes AI Agent, Gaia, Helpdesk, Voice, SMS, and a product tour. The page says AI Agent and Helpdesk are built as one platform so agents and automation share context, and that the inbox consolidates email, chat, SMS, WhatsApp, Instagram, and Facebook messages. It highlights native Shopify integration, in-conversation actions such as cancel, discount, or upsell, revenue attribution reporting, and AI coaching for agents. The page targets brands in industries such as clothing and apparel, subscriptions, beauty and cosmetics, health and wellness, home and garden, and food and beverage, and mentions Shopify, BigCommerce, Magento, and WooCommerce platforms. It also cites customer metrics such as 17,000+ ecommerce brands and a 50-in-50 onboarding program, though these are marketing claims made on the page.

Key features

• AI Agent for pre-sale and post-sale customer conversations
• Helpdesk with one unified inbox across email, chat, SMS, WhatsApp, Instagram, and Facebook
• Native Shopify integration to view orders, customers, and products within tickets
• In-conversation actions to cancel, discount, or upsell
• 300+ integrations including Recharge, Klaviyo, and Yotpo
• Ticket routing, assignment, and team management
• Revenue attribution reporting
• AI coaching with real-time tips for agents
• Brand voice, tone, policy, and SOP configuration with guardrails
• Escalation and hand-off to human agents with context
• Voice support by phone and SMS support from the helpdesk
• Product tour for exploring the platform

Best suited for

• Ecommerce brands seeking automated customer support
• Shopify merchants wanting order-aware support and sales conversations
• Subscription and DTC brands in apparel, beauty, health, home, and food and beverage
• Support teams aiming to automate routine tickets while handling complex ones manually
• Enterprise Shopify brands

Pricing

Not stated on the website