Octocom

Octocom is an AI platform for customer support and sales aimed at consumer businesses. The page describes AI agents that answer from live catalog, order data, and policy documents, take actions in connected tools such as Shopify, Stripe, and AfterShip, and escalate edge cases to humans with context. The platform includes a customer service agent, shopping consultant, voice agent, and social media agent. Businesses can set action limits, conditions, brand voice, and escalation rules. The page states integrations with 120+ tools and 200+ pre-built actions, and reports 1,000+ trusted companies.

Key features

• Customer service agent that resolves requests such as address changes, refunds, returns, and subscription pauses
• Shopping consultant that recommends products from the catalog based on customer needs and order history
• Voice agent that handles phone calls
• Social media agent that replies to comments and direct messages, hides negative comments, and thanks story mentions
• 200+ pre-built actions across platforms like Shopify, Stripe, AfterShip, and more
• 120+ integrations with helpdesks, storefronts, and apps
• Answers grounded in live catalog, order data, and policy docs
• Configurable action limits, conditions, and escalation rules
• Brand voice controls for tone, sign-off, and banned phrases
• Escalation to humans for VIP customers, sensitive topics, low confidence, or customer requests
• Audit trail of actions and escalations

Best suited for

• Consumer e-commerce businesses handling customer support requests
• Brands looking to automate sales and product recommendations
• Teams wanting automated phone, email, chat, and social media customer responses

Pricing

Not stated on the website