ProductBridge

ProductBridge combines support and product feedback in one system. Feedback is captured from chats, surveys, boards, and 15+ integrations, then AI merges duplicates, groups related requests into themes, and helps prioritize by reach, vote count, customer segment, and revenue impact. Teams can publish public roadmaps and changelogs and notify customers who requested or voted for a feature when it ships. The page states it offers a messenger with live chat, help articles, roadmap voting, and multilingual support, a shared inbox with SLAs and CSAT, AI agents that answer from approved content, in-app NPS, CSAT, and CES surveys, a REST API and MCP server, and GDPR compliance with EU hosting. The page states a free plan exists and that paid plans are flat-priced with no per-seat fees, starting at $29 per month, and that setup takes about 15 minutes. It also states SOC 2 Type II has not yet been completed.

Key features

• Capture feedback from support chats, surveys, email, Slack, Intercom, Zendesk, reviews, and 15+ integrations
• Public feedback portal for submitting ideas, voting, and commenting
• In-app feedback widgets
• AI merges duplicate requests and groups related requests into themes
• Feedback Intelligence surfaces themes, observations, pain points, and insights
• Prioritization by reach, vote count, customer segment, and revenue impact
• Public roadmaps showing planned, in-progress, and shipped items
• Changelog that notifies customers who requested or voted for shipped items
• Help center where AI agent answers from articles
• Live chat messenger with help articles, roadmap voting, and multilingual support
• Shared chat and email inbox with assignments, internal notes, macros, labels, priorities, SLAs, and CSAT
• AI agents that answer from approved content, call APIs, follow workflows, and hand off to humans
• Customer context in conversations including account details, MRR, activity, and votes
• In-app NPS, CSAT, CES, polls, and open-ended surveys
• REST API, webhooks on paid plans, and MCP server on Starter plan and above
• Custom domain and brand colors for portal, help center, and messenger
• CSV import of existing feedback, votes, and users; Intercom connection

Best suited for

• SaaS product teams consolidating support, feedback, and roadmap tools
• Teams wanting to close the loop by notifying customers when requested features ship
• Product managers prioritizing features based on customer evidence
• Support teams handling live chat and help center questions with AI assistance
• Teams migrating from Canny, Featurebase, or Intercom

Pricing

A free plan is available with no credit card required. Paid plans are flat-priced: Starter from $29 per month and Growth from $59 per month billed annually, with no per-seat or per-tracked-user pricing. Paid plans include a 14-day free trial.