Re:amaze

Re:amaze is a customer support and engagement platform positioned for eCommerce and online businesses. Per the page, it provides a shared inbox helpdesk consolidating email, AI-powered live chat, social media, mobile SMS, VoIP, video calls, and push notification conversations. It includes chatbots, AI Agent (Beta) that can be trained with business details, AI-assisted reply drafting, conversation summaries and sentiment analysis, an AI knowledge base, an embeddable or self-hosted FAQ center, a status page, satisfaction surveys, workflows, and live dashboards showing customer browsing activity and shopping data. Mobile apps for iOS and Android, integrations with third-party tools, a developer SDK and JSON API, and multibrand support are also described. The page lists a 14-day free trial with no credit card required, and a request-demo option.

Key features

• Shared inbox helpdesk for multiple support channels
• Live chat with automated messaging and chatbots
• Video calls and VoIP
• Pre-built and custom chatbots
• Push notification campaigns
• AI-assisted reply drafting, conversation summaries, and sentiment analysis
• AI Agent (Beta) trainable with business details
• AI knowledge base that trains AI Agent and chatbots
• Embeddable, self-hosted, or branded FAQ center with AI-powered article generation
• Status page for incident and outage alerts
• Real-time customer activity monitoring (Live dashboard)
• Co-browsing via Peek
• Cues for proactive automated engagement
• Customizable contact forms
• Satisfaction surveys
• Workflows with custom triggers
• Quick Answers response templates
• Tags
• Role permissions
• Team presence
• Office hours and shift scheduling
• Reporting on conversation volume and response times
• Multibrand support management
• iOS and Android mobile apps
• Integrations with third-party apps and custom data modules via SDK

Best suited for

• eCommerce businesses
• Online businesses and SaaS or web apps
• Customer support teams needing a unified inbox
• Teams seeking AI-assisted customer service
• Education and travel and hospitality organizations

Pricing

Not stated on the website