TeleWizard

TeleWizard is an AI call center service for businesses. Its AI phone agents answer enquiries, qualify leads, collect caller information, check appointment availability, book through connected scheduling tools, and route calls to people or departments using warm or direct transfers. The service can cover after-hours, overflow and busy-period calls. Messaging channels (web chat, SMS, WhatsApp, email, Facebook and Instagram) are available as an add-on to extend configured workflows. Integrations listed include Acuity Scheduling, Clio, Freshdesk, Google Calendar, Lawmatics, Outlook Calendar and Zendesk, with custom integrations (including Salesforce) and enterprise deployment options offered. TeleWizard supports 50+ languages, previous-call memory, call summaries, transcripts and analytics dashboards. AI Supervisor reviews conversations to check instruction-following and highlight communication gaps and business blockers. A team configures and maintains the service, and the page lists industries including law firms, healthcare, hospitality, retail, professional services and real estate.

Key features

• AI phone agents that answer calls and handle enquiries 24/7
• Appointment checking and booking through connected scheduling tools
• Call routing with warm and direct transfers
• Messaging channels as an add-on: web chat, SMS, WhatsApp, email, Facebook and Instagram
• Support for 50+ languages
• Configurable tone, responses and instructions
• Previous-call memory for returning callers
• Call summaries, transcripts and analytics dashboard
• AI Supervisor for conversation review and business insights
• Ability to contact team members by phone or SMS and relay answers back to the customer
• Image understanding and email attachment processing
• Integrations with calendars, CRM and business tools; compatible with any business phone system
• Custom integrations and enterprise deployment options

Best suited for

• Law firms and legal services
• Healthcare and clinics
• Hotels and hospitality
• Retail and e-commerce
• Professional services
• Real estate and property management
• Businesses needing after-hours or overflow call coverage

Pricing

Not stated on the website