Callab AI

Callab AI pairs an AI platform that runs customer conversations at volume with a human platform that lets CX teams supervise, take over, and transfer conversations. Both share the same customer context and conversation history. The AI agent answers phone, WhatsApp, chat, email and SMS, checks availability, books and updates records in connected business systems, and keeps one history per customer across channels. The site describes solutions for hospitality, healthcare, financial services and retail, integrations with existing telephony, CRM, ticketing and internal systems, and security features including SOC 2 Type II, GDPR and HIPAA compliance statements, encryption in transit and at rest, and per-role access control. Per the FAQ, deployment takes two to four weeks and no change to the existing phone system is required. The company states it is backed by Y Combinator.

Key features

• AI voice and text agents that answer calls and messages across phone, WhatsApp, chat, email and SMS
• AI builder for creating and changing agents by describing what they should do
• Self-improving agents with suggested changes the team accepts or rejects
• Persistent memory with one history per customer across channels
• Live supervision with every active conversation in one view
• Dialer to place and receive calls with customer context on screen
• Takeover and transfer to step in mid-conversation with full history visible
• Conversation history where every interaction is retrievable regardless of who handled it
• Integrations with telephony, CRM, ticketing and internal systems
• Encryption in transit and at rest, retention policies set per customer, and call recording and consent following regional rules

Best suited for

• Enterprise contact centers handling high call and text volumes
• Hospitality teams taking reservations and handling special requests
• Healthcare teams booking and moving appointments and routing clinical questions
• Financial services teams handling account inquiries and identity checks
• Retail teams tracking orders, starting returns and escalating repeat issues

Pricing

Not stated on the website