Thunai

Thunai is presented as an Agentic CX Platform for enterprise contact centers. According to the page, it unifies voice, chat, email, and CRM under an AI orchestration layer, auto-resolves L1 requests and routes complex ones to L2/L3 streams, provides live contextual guidance to agents during calls and chats, automates case summaries, CRM updates and follow-ups, evaluates interactions against custom quality and compliance parameters, and maintains a unified knowledge base. The site states enterprises can use self-hosting or on-premise deployment, regional data residency, and role-based permissions, and claims ISO 27001 certification, SOC 2 Type II compliance, and GDPR readiness. It lists integrations with Genesys, Amazon Connect, ServiceNow, RingCentral, Salesforce, and Microsoft Teams, and industry pages for retail, insurance, healthcare, finance, and manufacturing. Performance claims such as 3X agent productivity, 95% CSAT maintained, and 70% less handle time are vendor-reported on the page.

Key features

• Real-time Live Agent Assist
• Autonomous Workflows for log summaries, CRM record updates, and follow-up assignment
• Multilingual Voice Translation in real time
• Omnichannel AI Agents across touchpoints
• Call Scoring & Audit against custom quality and compliance parameters
• Unified Knowledge Integration / Unified Knowledge Base
• Auto-resolve L1 requests and route complex ones to L2/L3
• Self-hosting and on-premise deployment options
• Data residency by region and role-based permission sets
• Integrations with Genesys, Amazon Connect, ServiceNow, RingCentral, Salesforce, and Microsoft Teams

Best suited for

• Enterprise contact centers
• IT support teams
• CIOs evaluating customer support automation
• Retail, insurance, healthcare, finance, and manufacturing organizations

Pricing

Not stated on the website