Voiceflow

Voiceflow positions itself as an AI agent platform that helps CX teams own customer interactions from resolution to ROI. The page describes building and scaling AI agents for customer service across web, app, WhatsApp, SMS, and voice, in multiple languages. It highlights collaboration tools for support, design, product, engineering, QA, and leadership teams, including Playbooks, Agent Studio, Atlas, Functions, Transcripts, and Analytics. A developer platform with a CLI, agent logs, custom code, split testing, and tests and simulations is also described. The page cites claims of 3,000+ customers, 10K+ live agents, and 1B+ messages processed, along with customer quotes and metrics such as a 70% AI resolution rate and under 12 weeks from concept to live deployment. Security certifications listed include SOC 2, ISO 27001, GDPR, and HIPAA.

Key features

• Build and scale chat and voice AI agents for customer service
• Support customers across web, app, WhatsApp, SMS, and voice in their language
• Playbooks to turn support expertise into agent process
• Agent Studio to shape persona, tone, and instructions
• Atlas to investigate conversations, refine playbooks, and validate improvements
• Functions for custom code, integration testing, and execution logs
• Transcripts to review customer and agent conversations
• Analytics to track conversation trends and service outcomes
• Workflows, knowledge, and tools for agents to follow processes and take action
• Developer platform with CLI, agent logs, split testing, and tests and simulations
• Environments for Main and Staging versions with branch testing

Best suited for

• Customer support and CX teams
• Teams building AI agents for customer service
• Cross-functional teams including design, product, engineering, and QA

Pricing

Not stated on the website