BIK

BIK positions itself as an all-in-one marketing automation platform that helps eCommerce brands improve ROI. According to the page, it offers 100+ ready-made AI commerce agents across retention, acquisition, and support, or lets users build their own agent by setting a goal, success criteria, and instructions. The site lists product modules including Agentic Acquisition, Agentic Retention, AI Order Management, AI Helpdesk, Agentic Gamification, Agentic CDP, Advanced Analytics, Agent Studio, Manifest AI, and AI Campaign. Helpdesk capabilities mentioned include AI summary, AI translator, AI assistant, AI classify, and AI reply. Instagram AI features include intent classification and product recommendations integrated with Shopify. BIK states it is an open API platform that can connect via webhooks and REST API blocks. The page cites customer claims such as 500+ global brands and $100m+ driven, along with case studies, but these figures are the vendor's own claims and were not independently verified. Pricing is not stated on the page.

Key features

• 100+ pre-built AI commerce agents for retention, acquisition, and support
• Custom agent building with goal, success criteria, and instructions
• AI Helpdesk with AI summary, translation, assistant, classification, and reply tools
• Instagram AI for intent classification and Shopify-integrated product recommendations
• Open API platform supporting webhooks and REST API blocks
• Journey, campaign, personalised, and AI drip marketing capabilities
• Multi-channel CRM, chatbot, web gamification, and integrations

Best suited for

• eCommerce brands seeking to improve conversions, retention, and lifetime value
• Customer support teams handling multi-language customer tickets
• Marketers running paid ads, conversion optimisation, and win-back campaigns
• Brands wanting personalised social and web customer journeys

Pricing

Not stated on the website