REP AI

REP AI is presented as an agentic commerce operating system for ecommerce brands. It detects shopper buying signals such as hesitation, product comparisons, and exit risk, then starts contextual conversations to answer questions, narrow product choices, and suggest upsells. On the support side, it automates routine requests such as order tracking, returns, and policy questions, and routes complex issues to human agents with conversation history. The platform also includes a unified helpdesk inbox and an insights layer that surfaces unanswered questions, drop-off reasons, and product feedback. The page lists integrations with Shopify, Klaviyo, WooCommerce, Salesforce, and Gorgias, and states that setup is handled in six clicks. Stated pricing includes plans from $49 to $118 per month (starting prices) and a 14-day free trial with a 5x ROI money-back guarantee, though the page's performance claims are marketing statements.

Key features

• Conversational product discovery using natural language
• Dynamic product narrowing and product comparisons
• Upsell, downsell, and checkout within the chat
• Product page widgets with suggested questions
• Automated post-purchase support for order tracking, cancellations, address changes, and returns
• Unified inbox across chat, email, and social with AI ticket summaries
• Routing rules and automation workflows
• Shopper insights including missing information alerts, drop-off analysis, and competitor mentions
• Klaviyo sync for conversation-based segmentation
• Multi-channel coverage across website, email, Instagram, Facebook, and WhatsApp
• Automatic human handoff with full conversation context

Best suited for

• Ecommerce brands seeking to increase conversion rate and average order value
• Ecommerce brands looking to reduce support ticket volume
• Support teams wanting a unified AI-first helpdesk
• Growth and marketing teams wanting insights from shopper conversations

Pricing

AI Sales Agent from $99/mo, AI Concierge from $118/mo, AI Support Agent from $49/mo (starting prices); 14-day free trial and 5x ROI money-back guarantee