Blobfish AI

Blobfish AI is a voice AI coaching platform for training contact center agents. Agents practice real-life customer calls with an AI voice that sounds like a customer, receive instant feedback after each simulation, and build confidence handling difficult conversations without tying up supervisors. The platform supports custom scenarios tailored to an organization's industry, customers, and product, covering situations such as billing questions and angry customers. According to the page, it supports onboarding, upskilling, and compliance training, and tracks soft skills and talk tracks to drive agent performance improvement. The page also offers a free trial, a guided tour, and a demo booking form.

Key features

• Voice AI-assisted role-play with realistic customer calls
• Custom call simulations and scenarios for specific industries, customers, and products
• Instant feedback after every simulation
• Soft skills and talk track tracking
• Performance tracking for agent improvement
• Practice available anywhere
• Product tour and free trial

Best suited for

• Contact center agent onboarding
• Upskilling contact center agents
• Compliance training for contact center teams
• Practicing handling difficult or angry customers

Pricing

Not stated on the website