BuyScout® AI Store Agent

BuyScout® AI Store Agent is an AI assistant installed from the Shopify App Store that embeds in a merchant's storefront and chats with shoppers in real time. The page says it is trained on the merchant's products and policies and automatically reads the store, products, policies, and other website pages, with merchants able to add store-specific context in a dashboard. It is presented across multiple channels including website chat, WhatsApp, Instagram, Messenger, TikTok, SMS, and AI voice calls. The page lists skills such as product recommendations, size and fit guidance, smart upsells, product expertise, competitor comparison, order tracking, and returns and refunds, and describes a virtual try-on feature. It states that the standard plan is free while a store is under 10,000 monthly visitors, with paid visitor-based tiers above that, and says it is GDPR and AI Act compliant.

Key features

• Real-time website chat that answers shopper questions using store products and policies
• Product recommendations based on shopper needs, cart, and catalog
• Size and fit guidance using published size charts, measurements, and variants
• Smart upsells, bundles, and add-ons
• Product expert answers drawn from product pages, catalog data, manuals, and policies
• Competitor comparison with trade-off explanations
• Order tracking using Shopify fulfillment and major-carrier tracking updates
• Returns and refunds eligibility checks with notification of support for merchant review
• Multi-channel support including WhatsApp, Instagram, Messenger, TikTok, SMS, and AI voice calls
• Virtual try-on on product pages using the shopper's own photo
• Brand voice, topic limits, and custom answers configurable from a dashboard
• Private sandbox for testing changes before they reach shoppers

Best suited for

• Shopify merchants seeking an AI sales and support assistant
• Stores wanting to increase conversion rates and average order value
• Merchants looking to reduce repetitive product and support questions
• Apparel, beauty, electronics, and other catalog-based retailers

Pricing

Free to start for stores under 10,000 monthly visitors. Paid tiers listed: Starter $49 (10K–25K monthly visitors), Growth $129 (25K–75K), Pro $249 (75K–150K), Scale $499 (150K–300K), Enterprise custom (300K+).