Call Flow

Call Flow is an AI role-play training platform for sales teams and contact centers. Reps practice customer calls against an AI caller by voice or text, and each call is graded across five dimensions (opener, discovery, objections, tone, and close, per the features list; rapport, objection handling, active listening, compliance, and resolution per another section of the page). Supervisors can review scorecards, override scores, and use team dashboards and coaching notes. The page lists 700+ ready scenarios, six caller temperaments, three difficulty levels, and a custom scenario builder. Teams can use it for onboarding, drilling objection handling and de-escalation, and ongoing practice. No installation is required. The page offers a free start with up to 20 seats, lists a starting price of $19.97 per month, and mentions SOC 2 compliance, GDPR readiness, and SSO with role-based access.

Key features

• Voice or text roleplay with a realistic AI caller
• Instant AI scoring across five dimensions
• 700+ ready scenarios plus custom scenarios written in a sentence
• Custom scenario builder for your own products, objections, and personas
• Six caller temperaments and three difficulty levels
• Actionable coaching tips after each call
• Supervisor review, score override, and coaching notes
• Manager dashboards with readiness scorecards and skill heatmaps
• Progress tracking over time
• Certification workflows before reps take live calls
• Up to 20 seats in the free start
• SSO and role-based access
• SOC 2 compliant and GDPR ready
• Encrypted data at rest and in transit

Best suited for

• SDR and AE teams drilling cold calls and discovery
• Contact centers training de-escalation and retention saves
• Managers onboarding new hires without live-customer risk
• Individual reps preparing for interviews or important calls

Pricing

Free start with full access for up to 20 seats, with a 3-day trial mentioned; starting price listed as $19.97 per month (also cited as $179/yr). Cancel anytime.