Dialpad

Dialpad's homepage presents an AI-powered customer experience platform that connects voice, video, messaging, contact center, digital channels, and agentic AI so teams and AI can act on customer context. Its product lineup includes Dialpad Resolve (AI voice and digital agents for CX), Dialpad Support (voice and digital contact center with WFM), Dialpad Sell (outbound sales tools with real-time coaching and automated follow-up), and Dialpad Connect (team collaboration combining voice, video, messaging, and AI in one app). The page lists AI features such as AI CSAT, AI Live Coach, AI Playbooks, AI Recaps, AI Scorecards, AI Transcription, sentiment analysis, and post-call automation, and states that it integrates with apps such as Salesforce, Zendesk, Microsoft Teams, Google Workspace, and others. It also emphasizes enterprise-grade security, governed AI with human oversight, and customer stories from organizations across several industries.

Key features

• AI voice and digital agents for CX (Dialpad Resolve)
• Voice and digital contact center with workforce management (Dialpad Support)
• Outbound sales tools with real-time coaching and automated follow-up (Dialpad Sell)
• Team collaboration combining voice, video, messaging, and AI in one app (Dialpad Connect)
• AI CSAT
• AI Live Coach
• AI Playbooks
• AI Recaps
• AI Scorecards
• AI Transcription
• Contact Center Analytics
• Contact Center Integrations
• Conversation Intelligence
• Post-Call Automation
• Sentiment Analysis
• Workforce Management
• Integrations with Salesforce, Zendesk, Microsoft Teams, Google Workspace, and more
• Governed AI with controls, visibility, and human oversight
• Enterprise-grade security and reliability

Best suited for

• Enterprises running customer support and contact center operations
• Sales teams seeking coaching and automated follow-up on calls
• Businesses wanting AI agents for customer interactions
• Organizations that need communications integrated with CRM and collaboration tools

Pricing

Not stated on the website