Canny

Canny centralizes customer feedback from sources such as Gong, Intercom, Slack, Zendesk, Jira, HubSpot, and Salesforce, along with feedback submitted directly through its customer Portal. Its Autopilot feature reads call transcripts, support tickets, and reviews to pull out feature requests and merge duplicates, and surfaces trends and themes across feedback. Teams can share a feedback portal and product roadmap with customers, send automatic status updates, announce shipped features, and connect Claude, ChatGPT, or Copilot through an MCP server. The page presents Canny as useful for product, sales, customer success, and marketing teams. The page reports an 80% increase in requests logged after introducing Autopilot for one customer, 100K+ registered companies, 1M+ product updates sent, and 15M+ feedback items captured.

Key features

• Automatically capture feedback from Gong, Intercom, Slack, and dozens of other sources
• Customer feedback Portal where customers submit and vote on feature requests
• Automatic status updates to customers as requests progress
• Control over who can access the Portal and publishing customer-facing versions of requests
• Share product roadmap showing planned and in-progress work
• Autopilot analysis that surfaces issues and themes across feedback
• Autopilot reads call transcripts, support tickets, and reviews, extracting feature requests and merging duplicates
• Views by product area, theme, or product owner
• Revenue-based prioritization with CRM data from Salesforce and HubSpot
• Push requests to Jira and sync status changes back to Canny
• MCP server to query feedback and build reports in Claude or ChatGPT

Best suited for

• Product management teams making roadmap decisions
• Sales teams quantifying feature gaps and logging prospect requests
• Customer success teams spotting expansion opportunities and preventing churn
• Marketing teams aligning launches and positioning with customer language

Pricing

Not stated on the website