respond.io

respond.io is a customer conversation platform positioned around its Conversation-Led Growth framework. It combines a shared team inbox across messaging channels (including WhatsApp, TikTok, Instagram, and Facebook), calls (WhatsApp Business Calls, Messenger Calls, and VoIP), and email in one thread, with CRM sync, native lead management, AI Agents, and built-in analytics. The page states it is used by 10,000+ B2C businesses, claims 99.999% uptime, and lists a Mobile App, WhatsApp Business Calling API, and Channels and Integrations among its offerings. Its lead capture, conversion, and retention functions are organized around capturing leads from ads, social, websites, and offline sources, AI-driven qualification and routing, appointment booking, promotions, renewal reminders, and CSAT or NPS surveys.

Key features

• Team inbox unifying chats, calls, and emails in one thread
• Unified messaging across WhatsApp, TikTok, Instagram, and Facebook
• WhatsApp Business Calls, Messenger Calls, and VoIP in the same thread
• CRM integration with synced customer profiles
• AI Agents that answer enquiries, qualify leads, route conversations, and perform tasks
• AI Agent templates that can be customized
• Lead capture from ads, social, website, and offline sources
• Lead qualification and routing
• Appointment booking automation
• Promotions, newsletters, and broadcasts
• Renewal reminders
• In-chat CSAT or NPS surveys
• Built-in analytics for ads, agents, and channels
• Switch from chat to calls at a click
• Mobile App
• WhatsApp Business Calling API

Best suited for

• B2C businesses managing customer chats, calls, and campaigns
• Sales teams handling leads from ads and social channels
• Businesses in retail, education, healthcare, professional services, automotive, and travel (per industry pages listed)
• Multi-branch teams coordinating WhatsApp conversations

Pricing

Not stated on the website