Fluents

Fluents is an AI voice operations platform positioned to scale phone work without scaling headcount. Its inbound offering uses AI agents to answer calls, resolve inquiries in connected systems, book appointments, and route or warm-transfer calls to a human with context. Its outbound offering runs paced voice campaigns such as reminders, confirmations, lead qualification, and appointment booking on contacts loaded from a CRM or CSV, with SMS or email follow-ups. The page also mentions telephony options (buying numbers or bringing your own telephony, verified caller ID), integrations with CRMs, ecommerce, help desks, calendars and custom APIs, transcripts and call insights for reporting, and a claim of going live in about a week. Pricing starts at $499/mo with a 14-day free trial, and a demo is available.

Key features

• AI inbound agents that answer calls, resolve inquiries, book appointments, and route or hand off calls
• Warm transfer to a human team with full context
• Outbound voice campaigns with pacing, schedules, retries, AMD, and DNC controls
• Contact loading via CRM sync or CSV upload
• SMS or email follow-ups within campaigns
• Telephony: buy numbers or bring your own telephony, verified business caller ID
• Integrations with CRMs, ecommerce platforms, help desks, calendars, and custom APIs
• Order status (WISMO) lookup through connected systems
• Phone order-taking and payments described as PCI-compliant
• Transcripts, recordings, dispositions, and call insights for reporting
• Configurable voice, prompts, and skills; custom voice cloning; multilingual support

Best suited for

• Ecommerce teams handling order status and order-taking calls
• Insurance and financial services teams running reminders, renewals, and follow-ups
• Appointment-based businesses needing booking and confirmations
• Agencies and teams with high inbound phone volume or outbound contact lists

Pricing

From $499/mo with a 14-day free trial included; plans listed as Launch $499/mo, Pro $1,499/mo, and Scale $2,999/mo with included minutes and published overage rates.