replient.ai

replient.ai is a social media comment management tool that uses AI to answer and moderate comments in a brand's voice, around the clock. It centralizes comments and reviews from eight channels in one dashboard, can hide spam, complaints and offensive comments automatically, and learns from historical replies, website data and uploaded documents. Users can choose between automatic publishing and manual review before posting. The page states that the software is operated from Austria, is GDPR-compliant, supports replies in the language of each comment, and is used by over 900 companies. A case study cites SNOCKS, reporting 0.5 FTE saved, response times under one hour and 80% less manual effort. The page offers a 14-day free trial without a credit card.

Key features

• Central dashboard for comments and reviews on Facebook, Instagram, TikTok, LinkedIn, YouTube, Google Reviews, Apple App Store and Google Play
• AI-generated, brand-voice replies learned from past replies, website data and documents
• One-click replies and favorite answer suggestions
• Automatic hiding of spam, complaints, negativity and offensive comments, including under Meta and TikTok ads
• Custom automations with 55+ templates, including hiding spam, answering FAQs and notifying teams about leads
• Sentiment analysis and tagging of incoming comments
• Like, hide and direct message actions on supported platforms
• Multilingual automated replies
• Automatic or manual reply publishing modes
• Retrieval of current product prices and promotions from the website, as stated on the page

Best suited for

• E-commerce brands managing high comment volumes
• Brands running paid Meta or TikTok ads
• Social media and community managers
• Agencies managing multiple brands
• Teams wanting to reduce time spent on comment moderation

Pricing

Not stated on the website