Responso

Responso is presented as an e-commerce communication hub that consolidates customer messages from marketplaces, e-commerce platforms, messaging channels, and sales management tools into one place. The page lists modules including basic centralization, a call center, automated actions and workflows, a ticketing system, review management for multiple Allegro accounts, reports, on-site chat, an autoresponder, an AI Assistant, context analysis, and sentiment analysis. It states that Responso is recommended by Base as a customer service tool and works as a native module inside Base. The page claims 6,000+ e-commerce brands use it, and cites 98% faster first response time, 24h saved monthly, and 30% more inquiries handled per employee, along with a 14-day free trial mentioned in the footer text. Listed integrations include marketplaces such as Allegro, Amazon, TikTok Shop, eBay, and Etsy; e-commerce platforms such as WooCommerce, Shopify, PrestaShop, and Magento; messaging channels such as Facebook, Instagram, WhatsApp, and Gmail; and SMS providers such as SerwerSMS and SMSAPI. Target industries listed include Fashion, Health & Beauty, Home & Garden, D2C, and Electronics.

Key features

• Centralization of e-commerce messages in one place
• Call center for handling phone calls
• Automated actions and customer service workflows
• Ticketing system built for e-commerce
• Review management from multiple Allegro accounts
• Reports with statistics for customer service departments
• Chat on the e-shop website
• Autoresponder for automatic replies to customer questions
• AI Assistant that converses with customers
• Context analysis to detect message context with AI
• Sentiment analysis to detect emotions in messages
• Integrations with marketplaces, e-commerce platforms, messaging channels, and SMS providers
• Native module inside Base

Best suited for

• E-commerce brands handling customer messages across multiple marketplaces and channels
• Online stores using Base, Allegro, Amazon, Shopify, WooCommerce, or similar platforms
• Customer service teams managing high message volumes
• Businesses in Fashion, Health & Beauty, Home & Garden, D2C, and Electronics

Pricing

Not stated on the website