SignalScoop

SignalScoop is an analytics layer for customer messages a team already receives. Per the page, it classifies incoming text from support emails, chat messages, call transcripts and public reviews by product module, type (such as bug, question, complaint, feature request, compliment, cancellation), sentiment and urgency. It counts signals across sources so the same issue reported in several channels appears as one trend. The page describes an API for sending messages, planned Slack/webhook alerts, and a feature to notify customers when a requested feature ships. The site states the product is in beta, alerts and paid plans are not yet available, and the interactive demos use illustrative data.

Key features

• Classifies messages by product module with sub-modules, such as Invoicing / Export
• Labels each signal by type, sentiment and urgency
• Counts signals per module, type and sentiment with weekly trends
• Consolidates email, chat, call and review messages into one view
• Keeps the origin of each signal (for example Intercom chat, Gmail email)
• API endpoint for sending messages with thread IDs to avoid double-counting
• Planned real-time alert rules sent to Slack or a webhook (not yet available)
• Planned feature-request tracking that notifies requesters when a feature ships (marked as planned)
• Editable type, sentiment and urgency taxonomies for new signals

Best suited for

• Product teams analysing bugs and feature requests from customer messages
• Support and customer success teams spotting trends across channels
• Teams that want to avoid manually counting repeated customer reports

Pricing

Pricing preview: Starter €29/month (up to 1,000 messages), Growth €89/month (up to 10,000 messages), Scale €239/month (up to 50,000 messages). Free while in beta, no card needed. Subscriptions are not open yet.