tawk.to

According to the page, tawk.to brings customer conversations from multiple channels such as web chat, WhatsApp, email, SMS, forms, voice, and social messages into one shared inbox. Conversations are linked to auto-built contact records, which can include company, role, and verified details, along with deals in a pipeline, activities and tasks, and support tickets. The platform includes an AI assistant that answers routine questions around the clock and is reviewed and corrected by human team members, with handoff to a person when needed. Setup is described as a single JavaScript snippet that can be added to sites such as Squarespace, Shopify, and WordPress, with a widget that can be customized. Native apps are listed for web, iOS, Android, macOS, and Windows. The page states the platform is free, with a 'Forever free' message and a 'Why Free?' section, and says it is used by millions of businesses.

Key features

• Shared omnichannel inbox for web chat, WhatsApp, email, SMS, forms, and voice
• Live chat widget that can be customized to match a brand
• Auto-built contact records with company and profile enrichment
• CRM contact history with notes, conversations, and last orders
• Pipeline board for tracking deals, orders, or applications through stages
• Activity log with calls, notes, tasks, and reminders
• Ticketing with assignees, priorities, and statuses
• Knowledge base for customer self-service answers
• AI assistant providing instant answers, with team review and correction
• Automations
• Feedback ideas portal where customers vote on features and a public roadmap and changelog
• Bookings in the Activities feature
• Native apps for iOS, Android, macOS, and Windows
• Setup via one JavaScript snippet with no developer needed
• Support for multiple languages

Best suited for

• Businesses that handle customer enquiries across multiple channels
• Teams wanting a shared inbox with CRM and ticketing
• Small businesses and solo founders needing free live chat
• E-commerce stores using platforms such as Shopify
• Websites built on Squarespace or WordPress
• Companies collecting customer feedback and publishing roadmaps

Pricing

Free (the page states 'Forever free' and '100% Free'; paid tiers or add-ons are not detailed on this page, and the page also mentions Add-ons)