WADeck

WADeck lets teams connect their own WhatsApp or Telegram accounts to a secure cloud-based CRM workspace without requiring the WhatsApp Business API. It centralizes multiple WhatsApp and Telegram accounts in one shared inbox, routes conversations by workload, weighted split, priority, or team, and links conversations to customer and lead records with a visual sales pipeline. The page describes AI translation of incoming and outgoing messages, AI-assisted reply drafting and conversation summaries, consent-based broadcast campaigns with audience selection and personalization, and a WhatsApp message scheduler for follow-ups. Security features described include password-free team access through roles and assignments, encrypted sessions, role-based access, operation logs, and data export and deletion. The page states that AI is used only for user-triggered workflows and that messages are not used to train AI models. It is built by the team behind WAPlus CRM and lists a free plan with one connection free forever; detailed plan pricing is directed to a separate Pricing page.

Key features

• Shared team inbox for multiple WhatsApp and Telegram accounts
• Conversation routing by workload, weighted split, priority, or team
• One WhatsApp account shared by multiple teammates
• AI translation of incoming and outgoing WhatsApp and Telegram messages
• Quick replies and reusable chat templates
• AI-assisted reply drafting and conversation summaries
• WhatsApp auto reply for predictable questions
• WhatsApp message scheduler for follow-ups
• Consent-based broadcast campaigns with audience selection and personalization variables
• Lead management with customer records and visual sales pipeline stages
• Owner assignment and follow-up scheduling for leads
• QR code connection of existing WhatsApp account without WABA onboarding
• Role-based access, operation logs, and data export and deletion

Best suited for

• Sales teams managing WhatsApp and Telegram leads
• Customer support teams sharing inboxes
• International trade teams handling overseas inquiries and translation
• Medical equipment, real estate, legal services, and education teams, as listed on the page

Pricing

Not stated on the website