Tidio

Tidio, shown on its website as an AI customer service platform, positions Lyro AI Agent as a tool that resolves customer questions instantly and turns conversations into sales, leads, and bookings that can be attributed. The page describes Lyro as grounded in a business's website, help center, and product data, with handoff to human teams when it is unsure. It also covers a help desk with a shared multichannel inbox, live chat features, and Flows for proactive automation such as cart recovery and lead capture. The site cites a 75% average resolution rate across customers, 300K+ businesses, and integrations (120+), and states that a free plan is available with paid plans from $29/mo.

Key features

• Lyro AI Agent that answers questions from business data and hands off complex cases to the team
• Lyro Smart Actions for tasks like order updates or lead qualification
• Product recommendations pulled from store inventory in real time
• AI-driven email resolutions
• Multilanguage responses across chat and email
• Multichannel shared inbox for Live Chat, email, Instagram, Messenger, and WhatsApp
• Ticketing workflows that turn chats and emails into tickets
• Automatic chat assignment to operators or departments
• Live typing preview and AI Reply Assistant for agents
• Live visitor list
• Visual drag-and-drop automation builder with 40+ ecommerce templates
• Save abandoned carts and order management within conversations
• Sales analytics attributed to conversations
• Widget customization and removal of Tidio branding
• OpenAPI, script templates, Zapier, and 120+ integrations

Best suited for

• Ecommerce businesses using Shopify, WordPress, Wix, or similar platforms
• Customer service teams handling chats and emails across multiple channels
• Sales teams seeking lead capture and cart recovery during conversations

Pricing

Free plan forever; paid plans from $29/mo, with no surprise upgrades and cancellation anytime in two clicks, per the website.