Userscom

Userscom is a simple customer support platform for small teams and indie hackers. It combines a lightweight live chat widget (stated as under 30 KB, added with one script tag) with a shared team inbox, email ticketing, AI ticket organisation into category tabs, and AI draft replies. Its distinguishing feature is billing support inside the ticket: agents can look up a customer's Stripe or Paddle account by email, view subscriptions and charges, issue refunds, and cancel subscriptions without opening the Stripe Dashboard or Paddle vendor panel. It also offers Custom Actions to call the company's own APIs from the ticket sidebar, and Pulse, a live list of identified site visitors that lets teams start chats with them. The page describes a free plan plus Starter ($20/month), Advance ($40/month) and Pro ($75/month) tiers, with a 14-day free trial on paid plans.

Key features

• Live chat widget under 30 KB, added with one script tag
• Shared team inbox with conversation assignment
• Email ticketing: replies from email are tracked on the ticket
• AI ticket organisation into category tabs such as Billing, Technical Support and Feedback
• AI draft replies that agents review, edit and send
• Customer context: plan, company and custom attributes shown alongside tickets
• Native Stripe integration: look up customers, view subscriptions, issue refunds, cancel subscriptions
• Native Paddle Billing and Paddle Classic integration with the same billing actions
• Custom Actions to call your own platform APIs from the ticket sidebar
• Pulse: live list of identified visitors with option to start a chat or email
• Email notifications for new tickets and visitor replies

Best suited for

• Indie hackers and bootstrappers
• Small teams using Stripe or Paddle for billing
• Micro-SaaS companies needing simple helpdesk tools
• Teams wanting flat pricing instead of per-seat fees

Pricing

Free plan (20 conversations/month, 1 team member); Starter $20/month; Advance $40/month; Pro $75/month. All paid plans include a 14-day free trial with no credit card required to start.