WADesk

WADesk, presented on its website as a WhatsApp CRM for sales teams, lets teams manage conversations across multiple WhatsApp accounts from one workspace. The page describes customer profiles with tags, notes, source, and lead ownership, follow-up reminders, and conversation history that is kept when customers move between sales reps. It also describes Google Maps-based buyer lead generation, WhatsApp group search and member export, real-time translation, quick replies, bulk and scheduled messaging, and AI auto-reply features. The site cites a 10,000+ customer count and claims such as bank-level encryption, but these are marketing statements. Features marked as coming soon, such as AI Lead Scoring, are not confirmed as available. Industry pages cover cross-border e-commerce, manufacturing and trade, recruiting, financial services, and education.

Key features

• Manage multiple WhatsApp accounts in one workspace
• Customer profiles with tags, notes, source, and assigned sales rep
• Lead ownership and conversation history kept when reps change
• Follow-up reminders and lead status tracking
• Google Maps lead generation for buyer contacts with validation
• WhatsApp group search, bulk joining, member export, and activity tracking
• Real-time translation of incoming and outgoing WhatsApp messages
• Quick replies for saved responses and quotations
• Targeted bulk messaging with open and reply tracking
• Scheduled WhatsApp messages
• AI auto-reply trained on a knowledge base
• Automated lead routing with auto-tagging and welcome messages
• Contact and chat history export to Excel or CSV
• Team analytics and shared inbox for multiple agents

Best suited for

• B2B sales teams using WhatsApp for prospecting and follow-up
• Cross-border e-commerce teams
• Manufacturing and global trade sales teams
• Recruiting teams managing candidate conversations
• Financial services teams needing conversation retention
• Education providers handling course enrollment inquiries

Pricing

Not stated on the website