Crisp

Crisp is presented as an AI-first customer support platform that centralizes inbound conversations from multiple channels into one collaborative inbox. It offers an AI Agent builder where teams train the AI on their website, PDFs, and Knowledge Base articles, create no-code workflows or use templates, deploy them across web chat, WhatsApp, Messenger, Instagram, and email, and review and refine answers. The page also lists smart replies, auto-summaries, writing tools, a support copilot, a built-in CRM, a knowledge base for self-service help centers, internal workflow automations, day-by-day support analytics, and an API. The website states it is trusted by 10,000 companies and offers a 14-day free trial with no card required.

Key features

• Shared inbox centralizing messages from all channels
• AI Agent builder with no-code workflows and templates
• Deployment of AI Agents on web chat, WhatsApp, Messenger, Instagram, and email
• Training AI on website content, PDFs, and Knowledge Base articles
• Chat widget for websites and mobile apps (including iOS, Android, and React)
• Knowledge Base for creating customizable help center articles
• Built-in support CRM storing customer data and interaction history
• Smart replies, auto-summaries, writing tools, and a support copilot
• Internal no-code automations to speed up team replies
• Support analytics with day-by-day performance metrics
• Ticketing system, status page, and help center listed in the product menu
• Developer Hub and API access

Best suited for

• Customer support teams handling inbound conversations across multiple channels
• Sales teams automating pipelines with chatbots and AI workflows
• Marketing teams sending marketing emails and in-app messages
• Businesses wanting self-service help centers for customers

Pricing

Not stated on the website