Whelp

Whelp is a customer support platform combining AI Agents with a shared omnichannel inbox. The AI Agents are described as trained on a business's FAQs, policies and catalog, able to take actions such as checking order status or bookings, and handing off complex conversations to human agents with full context. The inbox consolidates conversations from WhatsApp, web chat, SMS, email, voice, Instagram, Messenger, Telegram and other channels into one view with unified customer history, team assignment and collaboration. The site states that Whelp runs in the browser with no installation required, offers iOS and Android apps for agents, and lists integrations with Shopify, Stripe, Twilio, Meta and Salesforce. The page states AI Agents can automate up to 60% of inquiries. Industry pages reference eCommerce, retail, restaurants, financial services, insurance, government, education, hospitality, travel, real estate and HR use cases.

Key features

• AI Agents that answer customer questions on any channel, trained on FAQs, policies and catalog
• AI Agents that take actions such as order status lookups, bookings and updates
• Handoff from AI Agents to human agents with full conversation context
• Omnichannel shared inbox for WhatsApp, web chat, SMS, email, voice, Instagram, Messenger and Telegram
• Unified customer profile and conversation history
• Team collaboration: assign conversations, mention teammates and share private notes
• Mobile apps for iOS and Android
• Integrations with Shopify, Stripe, Twilio, Meta, Salesforce and more
• Security features including encrypted connections, two-factor login and access controls
• On-premises and whitelabel deployment options for enterprise plans

Best suited for

• eCommerce businesses handling order tracking and returns questions
• Customer support teams managing high volumes across multiple messaging channels
• Financial services teams handling account and card FAQs with secure handoff
• Government and education organizations answering public or student questions
• Hospitality, travel and real estate businesses handling bookings and inquiries

Pricing

Free plan with $0/month for one seat; Standard at $29/seat/month; Advanced at $79/seat/month; Premium/Enterprise with custom pricing. Annual billing saves 20%. WhatsApp Business Platform conversation fees are charged by Meta and not included in plan prices.