DialLink

DialLink offers a single platform for managing customer conversations, including phone calls, voicemails, SMS, and WhatsApp messages. It provides a unified thread per contact, flexible phone number options including a free U.S. number with every plan and local or toll-free numbers in 100+ countries, and number porting. AI features mentioned on the page include call summaries, transcripts, automatic call tagging by topic or intent, contact detection, and action item detection from conversations. The page also lists AI voice agents, AI messaging agents, AI knowledge bases, and AI agent integration, and states a 4.9 rating on G2.com.

Key features

• Inbound, outbound, and missed call management
• Voicemail handling with transcripts
• Unified SMS and WhatsApp messaging
• Unified thread per contact combining calls, voicemails, SMS, and WhatsApp
• Free U.S. number with every plan
• Local or toll-free numbers in 100+ countries
• Number porting
• AI-generated call summaries
• AI call and voicemail transcripts
• AI-powered call tagging by topic or intent
• Automatic contact detection and suggestions from names and numbers
• Automatic detection of action items from conversations
• AI voice agents
• AI messaging agents
• AI knowledge bases
• AI agent integration
• Desk phone support
• Call and voicemail greeting generator

Best suited for

• Small businesses
• Sales teams
• Support teams
• Professional services
• Real estate
• Inbound call handling

Pricing

Not stated on the website