FinanceOps Agentic AI

FinanceOps describes its Agentic AI as a payment facilitation and intelligent collections platform that takes over when a payment fails or a receivable becomes overdue. It accepts payments via ACH, cards, payment links, and approved payment plans; engages customers via SMS, email, Voice AI, webchat, and payment portals; and reconciles invoices, settlements, and ledger updates. The page states that it screens every outbound action for compliance before sending, logs decisions and messages for audit, and lets customers set permitted channels, negotiation limits, and escalation rules. It positions itself as an alternative to traditional collection agencies and states it connects to existing payment, billing, servicing, and ledger systems. Modules listed include Autopilot, Copilot, Dashboards, Invoicing, Strategy Builder, Agentic Payments, First-Party Collections, Loan Servicing, and Customer Communication. The page lists security certifications including ISO 27001, SOC 2 Type II, HIPAA compliance, GDPR readiness, and PCI DSS Level 1.

Key features

• Accepts payments via ACH, cards, payment links, and approved payment plans
• Reconciles invoices, settlements, payment plans, and ledger updates automatically in real time
• Screens outbound customer actions for compliance before sending
• Logs and allows search and export of messages, decisions, payments, disputes, strategy changes, and escalations
• Omnichannel customer conversations across SMS, email, Voice AI, webchat, and payment portals
• Live sentiment analysis to adapt tone and outreach
• Customer segmentation and rule-based strategy builder with negotiation limits and escalation paths
• Affordable payment plan offers within approved limits
• Automated invoice workflows including delivery, reminders, retries, disputes, and reconciliation
• FinanceOps Score that prioritizes accounts using collectibility, delinquency, engagement, and payment commitment history
• Real-time operational dashboards with portfolio performance and compliance status
• Human escalation of disputes, hardship exceptions, complaints, and low-confidence decisions to authorized reviewers
• Data protection through encryption, access controls, role-based permissions, and documented retention policies

Best suited for

• Banks and credit unions resolving delinquent loans
• Healthcare and dental providers resolving patient balances
• Consumer lending and BNPL providers recovering missed installments
• Fintech and payments companies recovering failed payments
• Utilities managing residential and commercial arrears
• Subscription billing businesses recovering failed recurring payments
• Government and municipal agencies managing citizen receivables
• SMB finance teams automating invoice follow-up and reconciliation

Pricing

1.5% of eligible cash recovered plus $1 per recovered payment after a free offer covering the first 10,000 eligible accounts for new customers; no subscription or upfront platform fee. Payment processing, Voice AI, tracing services, and optional third-party costs are disclosed before launch.