lookfor

According to the page, lookfor is a Scalable Customer Experience Platform for Shopify. It positions itself to resolve support tickets, launch retention campaigns, and turn insights into relevant, timely actions. The site describes inbound and outbound AI agents across channels including email, storefront, Instagram, and Facebook, with workflows such as change subscriptions, order modifications, shipping delay, and revenue recovery. It states it integrates proprietary knowledge such as FAQs, policies, and documentation, can take actions like updating a subscription or submitting a warranty, and routes escalations to human team members with a summary. The page also describes a rollout process: exporting existing tickets, reviewing draft agentic workflows, going live, and tracking conversations. It cites handling 1M+ customer conversations monthly and includes customer testimonials, but these are not independently verified.

Key features

• Inbound AI agent for customer support
• Outbound AI agent for retention campaigns
• Workflows for change subscriptions, order modifications, shipping delay, and revenue recovery
• Channel support for email, storefront, Instagram, and Facebook
• Knowledge engine that ingests FAQs, policies, and documentation
• Secure actions such as updating a subscription or submitting a warranty
• Contact center handoff with automatic conversation summaries
• Conversation tracking and CX insights

Best suited for

• Shopify brands seeking to automate customer support tickets
• Shopify merchants running retention and subscription campaigns
• Customer experience teams wanting to reduce support workload

Pricing

Not stated on the website