Ringly

Ringly provides Seth, an AI phone agent built for Shopify stores. Seth answers calls around the clock, recognizes callers by phone number, tracks orders, starts returns and exchanges, cancels orders, answers product and stock questions, and can take phone orders by sending a Shopify checkout link. Calls Seth cannot resolve are sent to the team via live transfer, help desk ticket, or email. Coach, Seth's AI manager, helps fix call issues and teach new skills. The page lists a 65% resolution guarantee, pricing of $99 per month covering the first 50 phone conversations then $1.99 each, integrations with Shopify, Gorgias, and Zendesk, support for 40 languages, and call recording, transcription, and analytics.

Key features

• 24/7 AI phone answering for Shopify store calls
• Order status (WISMO) lookup in Shopify
• Returns and exchanges handling, including starting returns in Shopify
• Order cancellations and order changes
• Product, sizing, and stock questions
• Phone order taking with Shopify checkout link sent to caller
• Caller recognition by phone number
• Routing to team via live transfer, ticket, or email
• Ticket creation in Gorgias and Zendesk; email for other help desks
• Call recording, transcription, and topic analytics
• Choice of voice and greeting, 19 voices, 40 languages
• Coach AI manager for fixing calls and teaching new skills
• Support for multiple stores and phone numbers on one account
• Keeps existing phone system via call forwarding

Best suited for

• Shopify brands handling high volumes of order status and return calls
• Ecommerce teams wanting after-hours or overflow phone coverage
• Stores taking phone orders alongside online sales

Pricing

$99 a month minimum, covering the first 50 phone conversations, then $1.99 per phone conversation. Spam, hang-ups, and callers who only want a human are free. Free 30-day money-back guarantee. Custom plans offered for over 1,000 calls a month.