TalkbackAI

TalkbackAI is an AI-powered review management service offered as a Chrome extension and an online version. It generates multiple AI review responses that can be tailored to a brand's voice through brand voice setup, custom instructions for specific review cases, and editing before posting. The page says it supports Google Business Profile, Yelp, TripAdvisor, and other major review platforms, with features for analytics and sentiment trends. Pricing is credit-based with a free Basic plan, Silver and Gold paid credit packs, and the page states no monthly fees.

Key features

• Brand Voice Setup with tone and style defined by real-life examples and custom instructions for specific review cases
• AI response generation producing multiple responses tailored to brand voice with one click
• Multi-platform support for Google, Yelp, TripAdvisor, and other major platforms with a single dashboard
• Analytics and insights for review response performance and sentiment trends
• Chrome extension installation and online version
• Editing generated responses before posting and saving custom templates

Best suited for

• Businesses managing customer reviews across online platforms
• Teams wanting brand-consistent review replies
• Businesses seeking to save time on responding to reviews

Pricing

Credit-based plans: Basic free plan with 10 response credits per month; Silver at $19 USD (150 credits) and Gold at $39 USD (350 credits), with the page stating no monthly fees