Teloz

Teloz is presented as a unified cloud communications and contact center platform for US support teams. Its page describes an AI receptionist that answers and routes inbound calls, a cloud phone system with unlimited US and Canada calling, an omnichannel contact center with a unified inbox for voice, SMS, web chat, WhatsApp and social, business SMS with 10DLC and TCR registration handled, HD video, team chat, online fax, and real-time analytics dashboards covering call volume, agent status, sentiment and QoS telemetry. The page states it offers 100+ native integrations, including Salesforce, HubSpot, Zoho, Pipedrive and Zendesk. It lists a free trial with no credit card needed for setup, free number porting, and a 99.99% uptime SLA.

Key features

• AI receptionist that answers and routes calls 24/7
• Books appointments and summarizes calls in natural language
• Multilingual greetings and auto call summaries
• Cloud phone system with unlimited US and Canada calling
• Shared lines and call queues
• Omnichannel contact center with ACD, skills-based queues and supervisor dashboards
• Unified inbox for voice, SMS, web chat, WhatsApp and social
• Business SMS with MMS, group threads and templates
• HD video, team chat, and online fax on the same login
• Live whisper prompts and per-call sentiment scoring for agents
• Real-time analytics dashboards for supervisors
• QoS telemetry per call (jitter, latency, packet loss)
• 100+ native integrations with click-to-call and automatic activity logging
• Open API and webhooks
• Conversation transcription and searchable transcripts

Best suited for

• US support teams running phone-based customer service
• Multi-site businesses needing centralized calling and billing
• Sales teams wanting CRM-linked calling and lead logging
• Service businesses such as dental, legal and home services that want AI-handled booking calls
• Organizations consolidating phone, SMS and chat into one platform

Pricing

Not stated on the website