ZINQ

ZINQ is presented as a Conversational AI Platform for managing customer conversations across sales, support and customer lifecycle workflows. Its AI Agents can handle supported conversations using configured business knowledge and workflows, answering enquiries, collecting information, qualifying opportunities, supporting appointment journeys, handling customer-service workflows, and bringing humans in through Human Handoff with conversation context attached where enabled. The platform includes an Omnichannel Inbox, Knowledge Base, Workflows, Campaigns & Segments, Tickets & Tasks, Contacts & CRM, Integrations, Analytics, Multilingual and Branding capabilities. The page lists example integrations including Google Calendar, Gmail, ZOHO, Bitrix 24, ClickUp and Google Sheet. Exact capabilities vary by channel and configuration. Industry pages reference ecommerce, healthcare, real estate, insurance, travel, automotive, banking and SaaS use cases.

Key features

• AI Agents that answer enquiries and engage customers
• Lead qualification to identify relevant, high-intent opportunities
• Appointment and meeting booking workflows
• Follow-up and reminder journeys
• Customer support answers using approved business knowledge
• Configured workflows for routine service requests and actions
• Human Handoff with full conversation context
• Omnichannel Inbox across supported channels
• Campaigns & broadcasts and re-engagement
• Tickets & Tasks
• Contacts & CRM
• Integrations with supported business systems
• Analytics
• Multilingual support
• Branding

Best suited for

• Marketing teams running campaign response and lead nurture
• Sales teams handling product discovery, buying questions and post-purchase follow-up
• Customer support teams resolving routine requests and escalating to humans
• Clinics booking appointments and handling administrative intake
• Ecommerce businesses handling product questions, order status and cart recovery
• Real estate, insurance, travel, automotive and SaaS teams handling enquiries and follow-up

Pricing

Not stated on the website