Zixflow

Zixflow, described on its website as an agentic customer engagement platform, aims to manage the full customer journey from identity verification and OTP delivery to personalized campaigns and conversations. It offers a Sendflow engine for building automated flows with branches, delays, and retries, including an AI-native flow builder that generates flows from plain-language descriptions. Verification uses a fallback cascade (WhatsApp, SMS, RCS, email) so OTPs reach users. AudienceIQ unifies customer events and attributes into one profile per user with real-time segments and enforced opt-outs. Threads provides WhatsApp and RCS conversations with an AI reply agent and guardrails such as approve-first mode, tone locks, and discount ceilings with audit trails. The platform also provides analytics, streaming logs to Datadog, preference centers and send windows, SDKs and APIs for Node.js, Python, Go, PHP, Android, and iOS, and webhooks. The website lists security and compliance certifications including SOC 2, ISO 27001, GDPR, and DLT compliance. Some channels such as Web Push, In-App, and Instagram are marked as coming soon. Pricing is not stated on the page beyond a free start option, and customer testimonials cite banks and apps as users.

Key features

• Sendflow engine for automated flows with branches, delays, and retries
• AI-native flow builder that generates flows from plain-language descriptions
• OTP verification with fallback cascade across WhatsApp, SMS, RCS, and email
• AudienceIQ unified customer profiles with real-time segments and enforced opt-outs
• Threads conversations on WhatsApp and RCS with an AI reply agent
• Guardrails including approve-first mode, tone and voice locks, and discount ceilings with audit trail
• Analytics and reporting dashboards down to individual messages
• Log streaming to Datadog
• Preference centers and send windows
• REST API, webhooks, and SDKs for Node.js, Python, Go, PHP, Android, and iOS
• SSO/SCIM and data residency on Enterprise plans
• Channels: WhatsApp, RCS, SMS, Email; Push, In-App, and Instagram marked as coming soon

Best suited for

• Businesses sending OTPs and transactional messages
• Marketing and sales teams running personalized campaigns
• Customer service teams handling WhatsApp and RCS conversations
• Enterprises needing compliance and data residency

Pricing

Not stated on the website