Chaport

Chaport is customer messaging software that lets businesses add a live chat widget to their website, connect other channels such as email, Facebook, Telegram, and Viber, and automate sales and support with chatbots. It includes a knowledge base with an FAQ bot that suggests articles in chat, mobile and desktop apps (iOS, Android, Web, Windows, MacOS) with instant synchronization across devices, and integrations via Zapier (stated as 4,000+ apps) and an API. The page describes it as a simple interface and reports a 4.9 out of 5 rating and over 100,000 teams using it.

Key features

• Live chat with real-time customer conversations
• Chatbots that answer common questions, qualify leads, and collect feedback
• Multi-channel messaging via live chat, email, Facebook, Telegram, and Viber
• Knowledge base with FAQ bot that suggests articles in chat
• Mobile apps for iOS and Android and desktop apps for Windows and MacOS, plus web version
• Integrations with CRM and other apps via Zapier and API
• Auto-invitations based on specified rules
• Typing insights to read messages before they are sent
• Saved reply templates
• Detailed customer info such as name, contact details, location, and website activity
• Group chats with multiple operators
• File sending of images, audio, video, and documents
• Widget customization of color, background, texts, position, and operator photos
• Multilingual chat widget
• Real-time reports on incoming and missed chats and operator working hours

Best suited for

• Customer support teams
• Sales teams qualifying leads
• Marketing and engagement teams
• E-commerce businesses
• Startups and SMBs
• Enterprises
• Hosting, real estate, travel and tourism, automotive, and education industries

Pricing

Not stated on the website