klink.cloud

klink.cloud offers an omnichannel inbox where calls, WhatsApp, Messenger, Telegram, Instagram, email and live chat arrive in one queue with customer history attached. Kai, its AI agent, answers from the customer's own documentation, takes actions through APIs such as checking an order or booking a slot, and hands off to human agents with the full transcript when needed. The platform also includes cloud telephony with virtual numbers in over 100 countries or support for a customer's own SIP trunk, with calls recorded and transcribed. Analytics cover first response time, resolution time, SLA breaches, sentiment and agent load in real time. The page states that it integrates with CRM, helpdesk, store and billing systems, and offers documentation, APIs and webhooks for developers.

Key features

• Omnichannel inbox covering phone, WhatsApp, Messenger, Telegram, Instagram, email and live chat
• Auto-assignment by language, VIP status or keyword
• Internal notes and handoffs within the conversation thread
• Kai AI agent that answers from your own knowledge base and takes real actions through your APIs
• Escalation from Kai to a human agent with full context attached
• Cloud telephony with virtual numbers in over 100 countries or bring-your-own SIP trunk
• Recorded, transcribed and searchable calls attached to the case
• Real-time dashboards for queues, agents and SLAs
• Sentiment and CSAT tracked per conversation
• Business-hours-aware reporting
• Chat widget for websites, iOS and Android apps
• WhatsApp for business and LINE for business integrations
• Case management and reporting
• REST APIs, webhooks and SDKs for developers

Best suited for

• Customer support teams handling calls and messages across multiple channels
• Contact centers wanting voice and non-voice interactions in one platform
• Ecommerce and retail teams handling order-related customer questions
• Outbound sales teams using call lists
• Businesses offering appointment booking across messaging channels

Pricing

Not stated on the website