StateSet iCommerce

StateSet's iCommerce Engine is presented as commerce infrastructure for autonomous agents to safely execute and coordinate business operations. It sits above and across existing systems of record and interaction tools rather than replacing them. The page describes policy controls, deterministic execution, optional approvals for restricted actions, idempotency for safe retries, integrations with systems such as Shopify, Gorgias, and ShipStation, and an immutable audit log. Work is organized into workflows covering customer support, returns and subscriptions, orders and fulfillment, inventory and finance, and voice and custom agents. The page states that teams can start with one workflow, and that it does not bill for attempted work, only completed outcomes linked to an execution record. Customer stories are presented as published results of individual deployments. Security features listed include SOC 2 Type II, role-based access control, SSO/SAML, and encryption in transit and at rest.

Key features

• AI agents complete orders, returns, refunds, and subscription changes across existing systems
• Policy enforcement and configurable approval requirements for restricted actions
• Human escalation paths with context attached for exceptions
• Immutable audit log recording decisions, tool calls, and state changes
• Idempotency safeguards to prevent duplicate refunds or actions on retries
• Integrations with systems such as Shopify, Gorgias, and ShipStation
• Role-based access control, scoped API keys, and SSO/SAML
• SOC 2 Type II audited controls covering security, availability, and confidentiality
• APIs, SDKs, and MCP servers for building governed commerce actions
• Outcome-based billing for completed, audit-linked actions

Best suited for

• Direct commerce brands automating order, return, and subscription exceptions
• BPOs, 3PLs, and partners delivering commerce support for clients
• Platforms and builders adding governed commerce actions to their own agents

Pricing

Outcome-based: the page states attempts are not billed and completed outcomes are charged per action (e.g., a $3.00 list-price charge is shown in an illustrative invoice). Plan tiers are not specified on the page.